Well-known POS system manufacturer and supplier - ComPOSxb
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Well-known POS system manufacturer and supplier - ComPOSxb
Cash register system The cash register is an essential machine for retail stores, which brings great convenience to the cash register and management of the store. However, some difficult problems will inevitably be encountered in daily use. Therefore, it is necessary for us to grasp some maintenance foundations in time. Knowledge. For example, if the cash box of the cash register system cannot be opened, what is the cause and how should we solve
it?
What should I do if the cash box of the cash register system cannot be opened? Specific situation specific analysis
1. The cash drawer of the cash register cannot be opened or closed
This phenomenon is also the most common. The reason may be that during the cash register collection process, the banknotes slipped into the back of the cash box drawer of the cash register, causing the card to get stuck on the hook in the cash box, and then the cash box of the cash register could not be closed. the problem above. At this time, we only need to pull out the drawer and take out the stuck banknotes.
2. The cash box of the cash register cannot be opened
A. After clicking checkout at the front desk of the cash register software, the cash drawer will pop up under normal circumstances. If the cash drawer does not bounce but there is a sound, then check whether the guide rail of the cash drawer is deformed or there is a hard object stuck.
B. In this case, the cash drawer neither pops up nor makes a sound. At this time, we need to check whether the interface connected to the printer is connected well. If the connection is ok, then check whether the printer is printing normally. If the printer can be used normally , the cash drawer of the cash register still does not pop out. At this time, there should be a problem with the cash drawer relay.
3. After the cash drawer is opened, it is difficult to close it
First check whether the foam in the cash drawer has been taken out. If the foam has been taken out, check whether the lock of the cash drawer has fallen off or the guide rail of the cash drawer has been deformed. This situation is relatively rare. .
4. The cash box does not bounce but makes a sound?
Please check if it is stuck.
5. The cash box can’t be ejected but there is no sound?
Please check whether the cash drawer port on the printer is connected properly. If so, whether the printer prints normally. If it does not pop up on other computers, it is preliminarily concluded that there is a problem with the cash drawer relay.
The above is the introduction of the cash box of the cash register system that cannot be opened. If you encounter it next time, you might as well try it!
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